Quiz 4

An illustration of a flowchart depicting ISO standards and quality management principles, with visuals of industry professionals engaged in discussions.

ISO Quality Management Quiz

Test your knowledge on ISO standards and quality management systems with our engaging quiz! This quiz features 23 questions covering various aspects related to ISO 9001, ISO 14001, and change management principles.

Understand coordination mechanisms outlined by Mintzberg.
Explore the ISO family of standards and certification processes.
Learn about the PDCA cycle and factors of change management.

23 Questions6 MinutesCreated by EvaluatingLeader207

S2: The ISO 9000 family consists of several standards. By which standard below can a company be certified?

ISO 9001

ISO 9002

ISO 9004

S3: Which of the following standards is related to Quality Management Systems?

ISO 9000

ISO 14000

ISO 31000

S4: Company X is certified according to the ISO 9001:2015. What does 2015 mean?

Company X became certified in 2015

The customer number of Company X at the ISO is 2015

Company X became certified by the 2015 version of the ISO 9001

S5: How often is the ISO 9001 revised?

Never. The only existing version of the ISO9001 is the original one.

There is a new version of the ISO 9001 every year

Irregularly with some years in between. The latest version is from 2015

Irregularly with some years in between. The latest version is from 2021.

Regularly, every five years

S7: Of the following statements concerning the ISO 9001, which one is FALSE?

The ISO 9001 outlines 7 QM principles

There is a specific version of the ISO 9001 for SMEs

There has been five versions of the ISO 9001

S8: Of the following statements concerning the ISO 9001, which one is TRUE?

There is a specific version of the ISO 9001 for the automotive industry

The ISO 9001 certificates are issued by the ISO itself

The ISO 9001 is based on the Plan-Do-Check-Act cycle

S9: Of the following statements concerning the ISO 9001, which one is FALSE?

Deviations from the standard are called non- conformances or non-conformities

Non-conformances can be minor or majorNon-conformances can be minor or major

SWEDAC conducts the certification audits

S10: The audits conducted for certification purpose are called...

1st-party audits

2nd-party audits

3rd-party audits

S11: Of the following statements concerning the ISO 9001, which one is FALSE?

In Sweden there are about 50 000 companies with ISO certificate

China is the country in the word with most ISO 9001 certificates

Italy is the country in Europe with most ISO 9001 certificates

S12: Of the following statements concerning the ISO 14000 family, which one is FALSE?

EMS stands for Environmental Management System

The EMAS is less demanding than the ISO 14001

A company can get certified by the ISO 14001

S13: Of the following statements concerning the ISO 14001, which one is FALSE?

There is a specific version of the ISO 14001 for SMEs

In There has been several editions of the ISO 140001

The ISO 14001 came after the ISO 9001

S14: What is the name of the documents that should be located close to the concerned operators?

Manual

Procedure

Work instruction

S15: What is the main purpose of the ”P” phase in the PDCA-cycle?

To plan the activities aimed at solving the problem

To understand the problem and identify its root cause

To spread the solution to the entire organization

S16: In which phase of the PDCA cycle are the effects of the intervention measured?

Plan phase

Check phase

Act phase

S18: According to Kotter, after establishing a sense of urgency, one must...

Develop a vision and strategy

Empower employees for broad-based action

Create a guiding coalition

S19: The last step in Kotter’s model for change management is...

Anchoring new approaches in the culture

Generating short-term wins

Consolidating gain and producing more change

S20: The ”Force Field Analysis” is a tool aimed at:

Analyzing how make staff change

Weighting the forces affecting a potential change

Outlining the causes of change resistance

S21: According to Rogers, there are five factors that affect the adoption of innovations. Indicate all of them.

S23: Which category comes immediately after the ”innovators” according to Rogers?

Laggards

Early majority

Late majority

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