Quiz 4
ISO Quality Management Quiz
Test your knowledge on ISO standards and quality management systems with our engaging quiz! This quiz features 23 questions covering various aspects related to ISO 9001, ISO 14001, and change management principles.
- Understand coordination mechanisms outlined by Mintzberg.
- Explore the ISO family of standards and certification processes.
- Learn about the PDCA cycle and factors of change management.
S1: Mintzberg outlines several coordination mechanisms. Indicate all of them.
Mutual Adjustment
Direct supervision
Standardization of work
Standardization of outputs
Standardization of skills
Standardization of norms
Standardization of honesty
Standardization of inputs
Standardization of efficiency
Standardization of productivity
S2: The ISO 9000 family consists of several standards. By which standard below can a company be certified?
ISO 9001
ISO 9002
ISO 9004
S3: Which of the following standards is related to Quality Management Systems?
ISO 9000
ISO 14000
ISO 31000
S4: Company X is certified according to the ISO 9001:2015. What does 2015 mean?
Company X became certified in 2015
The customer number of Company X at the ISO is 2015
Company X became certified by the 2015 version of the ISO 9001
S5: How often is the ISO 9001 revised?
Never. The only existing version of the ISO9001 is the original one.
There is a new version of the ISO 9001 every year
Irregularly with some years in between. The latest version is from 2015
Irregularly with some years in between. The latest version is from 2021.
Regularly, every five years
S7: Of the following statements concerning the ISO 9001, which one is FALSE?
The ISO 9001 outlines 7 QM principles
There is a specific version of the ISO 9001 for SMEs
There has been five versions of the ISO 9001
S8: Of the following statements concerning the ISO 9001, which one is TRUE?
There is a specific version of the ISO 9001 for the automotive industry
The ISO 9001 certificates are issued by the ISO itself
The ISO 9001 is based on the Plan-Do-Check-Act cycle
S9: Of the following statements concerning the ISO 9001, which one is FALSE?
Deviations from the standard are called non- conformances or non-conformities
Non-conformances can be minor or majorNon-conformances can be minor or major
SWEDAC conducts the certification audits
S10: The audits conducted for certification purpose are called...
1st-party audits
2nd-party audits
3rd-party audits
S11: Of the following statements concerning the ISO 9001, which one is FALSE?
In Sweden there are about 50 000 companies with ISO certificate
China is the country in the word with most ISO 9001 certificates
Italy is the country in Europe with most ISO 9001 certificates
S12: Of the following statements concerning the ISO 14000 family, which one is FALSE?
EMS stands for Environmental Management System
The EMAS is less demanding than the ISO 14001
A company can get certified by the ISO 14001
S13: Of the following statements concerning the ISO 14001, which one is FALSE?
There is a specific version of the ISO 14001 for SMEs
In There has been several editions of the ISO 140001
The ISO 14001 came after the ISO 9001
S14: What is the name of the documents that should be located close to the concerned operators?
Manual
Procedure
Work instruction
S15: What is the main purpose of the ”P” phase in the PDCA-cycle?
To plan the activities aimed at solving the problem
To understand the problem and identify its root cause
To spread the solution to the entire organization
S16: In which phase of the PDCA cycle are the effects of the intervention measured?
Plan phase
Check phase
Act phase
S17: Indicate all the factors identified by Beckhard and Harris as determinants of resistance to change
Dissatisfaction
Desirability
Practicality
Comfortability
Expectation
Productivity
S18: According to Kotter, after establishing a sense of urgency, one must...
Develop a vision and strategy
Empower employees for broad-based action
Create a guiding coalition
S19: The last step in Kotter’s model for change management is...
Anchoring new approaches in the culture
Generating short-term wins
Consolidating gain and producing more change
S20: The ”Force Field Analysis” is a tool aimed at:
Analyzing how make staff change
Weighting the forces affecting a potential change
Outlining the causes of change resistance
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