Evaluation Test
DTR Knowledge Evaluation
Welcome to the DTR Knowledge Evaluation Quiz! This quiz is designed to test your understanding of essential company policies and procedures. Whether you're preparing for a new role or brushing up on important guidelines, this quiz will help ensure you’re well-prepared.
Key Topics Covered:
- Company Break Policies
- Hospice Qualifications
- Electronic Healthcare Record Platforms
- Emergency Protocols
How early can you log in before your shift?
15mins
30mins
45mins
60mins
How long is your allowable break? (this includes your 2 15-mins break and lunch break)
15mins
30mins
45mins
60mins
What Offense Category does destruction, damage, misuse of any company property belong? (Tip: You can find this in your DTR Code of Conduct)
A
B
C
D
What happens on the DTR when you commit an overbreak?
Nothing
Alert of Sanction
Alert of Offense
Alert to submit an IR
What should be the content of your IR?
Explanation & Action Plan
Persons Involved & Reason
Cause & Effect
Cause & Reason
Is an agent disqualified from KPI if IR is filed and tagged as Liable?
Yes
No
How many paid EL(s) is granted to probationary agents per quarter?
None
1
2
3
Once regular, how many weeks prior planned date of leave should you inform your direct supervisor?
1 week
2 weeks
3 weeks
4 weeks
How many VLs can you take consecutively?
2 days
3 days
5 days
7 days
Which forum do you update if there IT concerns and your TL is not on-duty?
SZ | TelemedRN and OPT Forum
OPT-SDT Day Shift
TelemedRN | SZ
SZ TRN SDT Forum
Which forum do you log entries (in, break, out)
SZ | TelemedRN and OPT Forum
OPT-SDT Day Shift
TelemedRN | SZ
SZ TRN SDT Forum
Which of the following are NOT allowed at your stations?
Papers
Phone
Non-spill Water Bottle
Snacks
Bags
Coffee in a mug/cup
How many months should a patient in his/her prognosis, should the disease runs it normal course, be qualified for Hospice?
3 months
6 months
9 months
12 months
What’s the limit of a patient being readmitted to Hospice?
3
2
1
0
Which Hospice Organization are we first affiliated with? Select all that apply.
Touch of Angel
Reliant at Home
House of Joy
Kamcare Living
Comfort Life Hospice
How many locations does RAH cover?
1
2
3
4
What tool do we currently use for the dialer?
NCall
Platform28
Dialpad
EVS7
What tool do we currently use for the reporting?
MS Teams
Google
NCall with FrontApp as BU
FrontApp
What is our Electronic Healthcare Record platform for RAH Hospice?
Hospice MD
Consolo
Wellsky
Kinnser
What is our Electronic Healthcare Record platform for Home Health?
Hospice MD
Consolo
Wellsky
Kinnser
What is our Electronic Healthcare Record platform for Comfort Life Hospice?
Hospice MD
Consolo
Wellsky
Kinnser
What offices are covered by Consolo – Blue Haven?
Conroe
Kingwood
Fort Worth
Allen
Teague
Houston
San Antonio
Plano
Hospice Source is the DME provider of all except?
Houston
Teague
San Antonio
Plano
What are the pharmacies covered by Plano?
Medic Pharmacy
Advanced Pharmacy
Texas Healthcare
Texas Specialty
Briargrove Pharmacy
Pharmcare
What are the pharmacies covered by Houston?
Medic Pharmacy
Advanced Pharmacy
Texas Healthcare
Texas Specialty
Briargrove Pharmacy
Pharmcare
How many minutes should be the interval until there is acknowledgment? (Notification Flow)
3 mins
5 mins
10 mins
15 mins
Notification Flow
Send SMS report > Resend > Call PRN > Call BU > Call Tree
Send SMS report > Resend > Call PRN > Call Tree
Send SMS report > Call PRN > Call BU > Call Tree
Send SMS report > Resend Twice > Call PRN > Call BU > Call Tree
Call Tree
Branch Manager > Casey
TL > Branch Manager > Casey
Branch Manager > Casey > Nathan
TL > Branch Manager > Casey > Nathan
Who provides the patient’s oxygen needs?
RNOC
DME Company
Pharmacy
Case Manager
What do we prescribe for Pain/Fever across all locations?
Paracetamol
Mefenamic Acid
Acetaminophen
Naproxen
Can we prescribe Lorazepam together with Morphine?
Yes
No
For what is Zofran indicated for?
Alzheimer's
Nausea and Vomiting
Constipation
Hypertension
(Ideal) Email address in sending out call reports?
Telemedrn@reliant.care
Nurse@supportzebra.com
Telemedrn@supportzebra.com
Nurse@telemedrn.com
Who do we send the email report?
Oncall.location@reliant.care
Oncall.location@telemedrn.care
Oncall.location@reliant.com
Oncall.locationreliant@supportzebra.com
Who do we send the SMS report during after-hours?
Case Manager
RN Oncall
Casey
Branch Managers
Where can you confirm the Case Manager in Consolo?
Assignments & Defaults
Change in Care Info
Documents
What number should be on your FrontApp signature?
Personal Number
Viber TelemedRN number
Skype TelemedRN number
Dialpad TelemedRN number
How do you best deliver customer care in hospice? (Select 2 only)
Active Listening
Ignoring distractions
Achieving <5mins AHT
Empathetic Statements
Which online document can we find the RNOC Schedule?
Location Schedule Check
Patient Endorsement Sheet
TRN KPI USRN QAPI Completion Rate
TRN Call Tracker
Which online platform do we log our call information?
Location Schedule Check
Patient Endorsement Sheet
TRN KPI USRN QAPI Completion Rate
TRN Call Tracker
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