Evaluation Test

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DTR Knowledge Evaluation

Welcome to the DTR Knowledge Evaluation Quiz! This quiz is designed to test your understanding of essential company policies and procedures. Whether you're preparing for a new role or brushing up on important guidelines, this quiz will help ensure you’re well-prepared.

Key Topics Covered:

Company Break Policies
Hospice Qualifications
Electronic Healthcare Record Platforms
Emergency Protocols

45 Questions11 MinutesCreated by EagerLearner42

How early can you log in before your shift?

15mins

30mins

45mins

60mins

How long is your allowable break? (this includes your 2 15-mins break and lunch break)

15mins

30mins

45mins

60mins

What Offense Category does destruction, damage, misuse of any company property belong? (Tip: You can find this in your DTR Code of Conduct)

What happens on the DTR when you commit an overbreak?

Nothing

Alert of Sanction

Alert of Offense

Alert to submit an IR

What should be the content of your IR?

Explanation & Action Plan

Persons Involved & Reason

Cause & Effect

Cause & Reason

Is an agent disqualified from KPI if IR is filed and tagged as Liable?

Yes

How many paid EL(s) is granted to probationary agents per quarter?

None

Once regular, how many weeks prior planned date of leave should you inform your direct supervisor?

1 week

2 weeks

3 weeks

4 weeks

How many VLs can you take consecutively?

2 days

3 days

5 days

7 days

Which forum do you update if there IT concerns and your TL is not on-duty?

SZ | TelemedRN and OPT Forum

OPT-SDT Day Shift

TelemedRN | SZ

SZ TRN SDT Forum

Which forum do you log entries (in, break, out)

SZ | TelemedRN and OPT Forum

OPT-SDT Day Shift

TelemedRN | SZ

SZ TRN SDT Forum

Who are the founders TelemedRN?

Casey Wilson

Michelle Lowe

Nathan Yap

Niño Duran

How many months should a patient in his/her prognosis, should the disease runs it normal course, be qualified for Hospice?

3 months

6 months

9 months

12 months

What’s the limit of a patient being readmitted to Hospice?

Which Hospice Organization are we first affiliated with? Select all that apply.

How many locations does RAH cover?

What are the sublocations/entities of Houston?

Houston

Waco

Conroe

Kingwood

What tool do we currently use for the dialer?

NCall

Platform28

Dialpad

EVS7

What tool do we currently use for the reporting?

MS Teams

Google

NCall with FrontApp as BU

FrontApp

What is our Electronic Healthcare Record platform for RAH Hospice?

Hospice MD

Consolo

Wellsky

Kinnser

What is our Electronic Healthcare Record platform for Home Health?

Hospice MD

Consolo

Wellsky

Kinnser

What is our Electronic Healthcare Record platform for Comfort Life Hospice?

Hospice MD

Consolo

Wellsky

Kinnser

Hospice Source is the DME provider of all except?

Houston

Teague

San Antonio

Plano

How many minutes should be the interval until there is acknowledgment? (Notification Flow)

3 mins

5 mins

10 mins

15 mins

Notification Flow

Send SMS report > Resend > Call PRN > Call BU > Call Tree

Send SMS report > Resend > Call PRN > Call Tree

Send SMS report > Call PRN > Call BU > Call Tree

Send SMS report > Resend Twice > Call PRN > Call BU > Call Tree

Call Tree

Branch Manager > Casey

TL > Branch Manager > Casey

Branch Manager > Casey > Nathan

TL > Branch Manager > Casey > Nathan

Who provides the patient’s oxygen needs?

RNOC

DME Company

Pharmacy

Case Manager

What do we prescribe for Pain/Fever across all locations?

Paracetamol

Mefenamic Acid

Acetaminophen

Naproxen

Can we prescribe Lorazepam together with Morphine?

Yes

For what is Zofran indicated for?

Alzheimer's

Nausea and Vomiting

Constipation

Hypertension

(Ideal) Email address in sending out call reports?

Telemedrn@reliant.care

Nurse@supportzebra.com

Telemedrn@supportzebra.com

Nurse@telemedrn.com

Who do we send the email report?

Oncall.location@reliant.care

Oncall.location@telemedrn.care

Oncall.location@reliant.com

Oncall.locationreliant@supportzebra.com

Who do we send the SMS report during after-hours?

Case Manager

RN Oncall

Casey

Branch Managers

Where can you confirm the Case Manager in Consolo?

Assignments & Defaults

Change in Care Info

Documents

What number should be on your FrontApp signature?

Personal Number

Viber TelemedRN number

Skype TelemedRN number

Dialpad TelemedRN number

How do you best deliver customer care in hospice? (Select 2 only)

Active Listening

Ignoring distractions

Achieving <5mins AHT

Empathetic Statements

Which online document can we find the RNOC Schedule?

Location Schedule Check

Patient Endorsement Sheet

TRN KPI USRN QAPI Completion Rate

TRN Call Tracker

Which online platform do we log our call information?

Location Schedule Check

Patient Endorsement Sheet

TRN KPI USRN QAPI Completion Rate

TRN Call Tracker

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