CSR/DISP QUIZ
CSR/DISP Knowledge Check
Test your knowledge with our comprehensive CSR/DISP quiz! Designed to assess your understanding of customer service and dispatch procedures, this quiz covers essential topics that are crucial for effective communication and service delivery.
- 10 engaging questions
- Multiple choice and open-ended format
- Perfect for team training and assessment
It is okay to put the customers personal number in the job summary.
True
False
At what point do you dismiss an estimate that is over $500 but under $1,000?
60 Days
90 Days
30 Days
Immediately
John Doe needs to speak with his technician Donny Cox about his open estimate, how would we put this in Discord to alert dispatch?
At what point would be book a conference call? Please choose all that apply
When a customer needs Ally info
Septic Fieldlines
GLSA Calls
When there is no open estimate for a follow up
When a customer wants to make a payment
All of the above
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