Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud
Enrolment Staff Guidelines Quiz
Test your knowledge and enhance your understanding of the guidelines for enrolment staff aimed at improving customer satisfaction and preventing fraud. This quiz is designed to challenge your awareness of important procedures and practices needed in the enrolment process.
Topics covered include:
- Correct procedures to follow
- Documentation requirements
- Handling fraud cases effectively
- Importance of biometric data management
Operator/Supervisor should follow………… procedure to perform the Enrolment / Update Processs?
Standard Operator
Any
Medical
Customer Satisfaction
Any document can be used as Valid PoI and PoA document which resident provides?
YES
NO
In case any fellow Operator/Supervisor performs any fruad during the Enrolment/Update Process who needs to be informed?
Authority
Resident
Police
Local MP/MLA
The enrolment files or backup should be stored as per the guidelines prescribed by ?
Authority
Resident
Police
Family
Biometric Exception case should be signed off by the Enrolment Staff as per his/her feeling towards the resident?
Correct
Incorrect
After due dilegence
None of the above
GPS Coordinate of the Enrolment/Update device needs to be taken at what frequency?
Daily before starting the Enrolment/Update Activity
At end of the day once all the activities are complete
Once in a month
While purchasing the Enrolment Device
Can a Operator/Supervisor work on multiple Enrolment/Update machines using same login ID?
YES
NO
YES till the time it is detected
All the given options
Operator/Supervisor should use same password for all his account as a best practice?
No, the password should be changed frequently
Yes, to remember and easy usage
As per his/her convinience
All the given options
In case of any fraud, Operator/Supervisor should ask resident money?
No, fraud should be reported to the Authority
Yes, the fraud enrolment/update should be complete
Nobody should be informed
None of the above
All the Enrolment/Update related files/backup should be stored in any device and given to other Operator?
No, the backup should be secure
Yes, for them to upload using your credential
None of the above
After completing GPS sync, device can be taken to any other place to perform the enrolment?
NO
YES
As per his/her convinience
All the given options
In case resident request to add one of his relative's finger print for his/her enrolment, should this be allowed?
YES
NO
Any resident can be enrolled as an Biometric Exception case to avoid the finger prints?
No
Yes
As per his/her convinience
All the given options
Enrolment/Update Client should be tampered, if it is not working or showing some error?
Yes
No
Photo of Photo can be taken while enroling any resident?
No
Yes
What should not be taken in place of photo of the resident while performing Aadhaar update?
Photo of Photo
Photo of Gods
Photo of Animal
All the given options
What language should not be used while filling the resident data ?
Un parliamentary
English
Hindi
All the given options
Strict action would be taken against the Operator/Supervisor perform any of these activities?
Take photo of photo OR photo of animal
Use un-parliamentary language
None of the above
Both 1 and 2
Any resident above 5 years in age can be enrolled as an "Child" to avoid taking finger prints?
Yes
No
All the children below 5 years in age should be forced to give fingerprints?
No
Yes
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