ID Badge - Aspire NOV 2020
Aspire Sales Compliance Quiz
Welcome to the Aspire Sales Compliance Quiz! This quiz is designed to assess your understanding of the essential practices and regulations regarding sales within the Face-to-Face (f2f) program. Whether you’re a seasoned agent or new to the program, it's important to stay updated on best practices.
Key points covered include:
- Sales tools and techniques
- Compliance and ethical sales practices
- Customer communication and data handling
What are essential tools whilst conducting sales in the f2f program?
ID/Training Badge & Device
ID Badge Only
Travelcard
Uniform
Are Lottery/Raffle Ticket sales TAX Deductible?
Yes
No - Never
Yes - if over $100 by Credit Card
Not if the customer uses an overseas card
It is acceptable to use another agent code to conduct sales?
True
False
Are customers contacted POST sale? (HINT - More than 1 answer)
Yes - if they are a winner of the raffle
No - it's a one time sale
Yes - the data is collected for use on future raffles
No - if they opt out after they receive their tickets
How do I gain access to the Aspire portal and conduct sales?
Using my DOB
Using my unique login provided by the office
Using the same login as another agent
Using the managers login
Entering my own credit card details, and paying for the tickets (full or partial) on behalf of the customer is acceptable practice?
Yes - if the customer agrees to transfer it back to you
No - this is considered fraud
Yes - if it's the only way to complete sales
I'm not sure
In the rare instance a customer does not have an email address, what should I enter in that field? _____ (Write the full email address)
Noemail@aspireconsulting.com.au
Noemail@aspireconsulting.com
Leave it blank
Use my own email address
Customers can opt to give cash donations instead of purchasing tickets?
True
False
There are contact numbers at the top of web page for each charity, when would I need to call these numbers? (Hint - More than 1 answer)
To correct a sale (with the customer with me)
To process a sale larger than $100
To get some sales advice
To process a credit card transaction
Why is it necessary and your responsibility to hold a sound knowledge of the charity and its' ideals?
To represent accurately and positively
To leave every person you speak with on a positive note
Raise awareness and generate sales on behalf of the charity
All of the above
If a customer asks a question and I am unsure of the correct answer, what should I do? (Hint - there is more than 1 answer)
Give them some made up statistics, so I don't look bad
Be honest, explain I am unsure and direct them to the website
Explain I am unsure, if possible ask another agent to verify if they know the answer(s)
Give the answers that were applicable on the last campaign
Is it acceptable practice to process sale(s), using a Credit/Debit Card of an individual who is not present? I.e. Selling tickets to a daughter, using the mothers CC when the mother is not present
Never - this is considered fraud
I'm not sure
Yes - if the customer says they have permission
Sometimes - would depend on the situation
If a customer wants to purchase, but is not willing to provide an Email Address, Phone Number or Address - it is still considered a sale and OK to process as normal?
No - the person wouldn't be able to claim their prize therefore it would be a donation (which is non-payable)
Would depend on the situation
Yes - I will just put someone elses' details and consider it a gift
Yes - if they are adamant
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