Server Quarterly Re-certification Test
Server Quarterly Re-Certification Test
Test your knowledge on server protocols and best practices with our Server Quarterly Re-Certification Test!
This quiz is designed for servers who want to ensure they are following the latest standards set by White Lodging and providing the best service possible.
- 10 multiple-choice questions
- Covers essential service skills
- Immediate feedback on your answers
How long, according to White Lodging, does the server have to greet a table?
1 minute
30 seconds
2 minutes
2.5 minutes
When giving a drink menu tour, what should always be included?
Carbonated beverage, I.e. soda
Freshly brewed iced tea
Bottled and/or ice water
Specialty cocktail by name
Glass of wine
All of the above
True or False; when bottled beer is ordered, a chilled glass must always be offered.
True
False
What must be at the table before the appetizer arrives?
Share plates
All of the guests in the party
The guest that ordered the appetizer
When should the server go back to the table to ascertain satisfaction of the meal?
After the first 2 bites have been taken
After they take a quick restroom break
After they make sure all other tables are taken care of
After they run food for another server
How should the table look throughout service?
Keep all utensils, plates and glasses on the table just in case they are needed again by the guest
Remove all un-needed items from the table
Stack un-needed items on the edge of the table so the busser can easily take the stack form the table
Wait for the guest to stack their un-needed items for you so you can quickly grab the stack from them
How should dessert be presented to the table?
Ask if guests have "saved room for dessert"
Suggest the desert options by name and describe them in detail
Wait for guest to ask what dessert options are available
What should be offered towards the end of the meal?
Coffee/tea/after dinner cocktail
The guest's check
A bottle of wine to share
More napkins
How should silverware be placed on the table when it is being re-set?
One roll-up at each place setting
Roll-ups stacked on a stack of plates (enough of each for each chair at the table)
No silverware roll-ups should be on the table
Roll-ups placed next to a stack of plates
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