Server Quarterly Re-certification Test

A stylish restaurant scene, showcasing a server engaging with customers at a dining table, with a focus on table settings and hospitality elements.

Server Quarterly Re-Certification Test

Test your knowledge on server protocols and best practices with our Server Quarterly Re-Certification Test!

This quiz is designed for servers who want to ensure they are following the latest standards set by White Lodging and providing the best service possible.

10 multiple-choice questions
Covers essential service skills
Immediate feedback on your answers

10 Questions2 MinutesCreated by ServingStar247

Name:

How long, according to White Lodging, does the server have to greet a table?

1 minute

30 seconds

2 minutes

2.5 minutes

When giving a drink menu tour, what should always be included?

True or False; when bottled beer is ordered, a chilled glass must always be offered.

True

False

What must be at the table before the appetizer arrives?

Share plates

All of the guests in the party

The guest that ordered the appetizer

When should the server go back to the table to ascertain satisfaction of the meal?

After the first 2 bites have been taken

After they take a quick restroom break

After they make sure all other tables are taken care of

After they run food for another server

How should the table look throughout service?

Keep all utensils, plates and glasses on the table just in case they are needed again by the guest

Remove all un-needed items from the table

Stack un-needed items on the edge of the table so the busser can easily take the stack form the table

Wait for the guest to stack their un-needed items for you so you can quickly grab the stack from them

How should dessert be presented to the table?

Ask if guests have "saved room for dessert"

Suggest the desert options by name and describe them in detail

Wait for guest to ask what dessert options are available

What should be offered towards the end of the meal?

Coffee/tea/after dinner cocktail

The guest's check

A bottle of wine to share

More napkins

How should silverware be placed on the table when it is being re-set?

One roll-up at each place setting

Roll-ups stacked on a stack of plates (enough of each for each chair at the table)

No silverware roll-ups should be on the table

Roll-ups placed next to a stack of plates

Server Quarterly Re-certification Test

Server Quarterly Re-Certification Test

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