Test 6
Test Your Knowledge on Customer and Writer Protocols
Are you familiar with the essential protocols regarding customer and writer communications? Take this quiz to assess your understanding of the measures that should be taken in various scenarios!
- 8 engaging questions
- Multiple-choice format
- Perfect for assessing knowledge in customer service and writer policies
The C shared their tutor's name&email in file. The W downloaded the file, checked it and failed to remind C about CP. Select proper measures towards W. W has 4 HNs "CP: did not remind" on their profile.
Message + global HN
$20 fine + Message + global HN
Message + global archived HN
No measures are needed
Case on mail “W to fire”
$40 fine + 2-week warning + message + global HN
Message + local HN
Customers do not receive the following email notifications:
Your account has been resumed
You will get a refund of your balance in 4-6 business days
Your login e- mail and password have been changed
Writer "Python" has marked your order as finished
Writer "Python" has changed a nickname
Requested writer "Python" has set a new bid for order #1812
What went wrong?
Please pay for your order
Autocancel due to chargeback. The C released funds for the 1st part in advance. The W provided the paper in a timely manner, marked it as finished and the customer replied "let me check."
Please select measures towards W&C.
I'll leave the HN 'checked'
I'll ask the C to pay for the unpaid parts + HN, no measures for W
I'll deduct released funds from the W's balance&compensate them to the C
I'll deduct funds from the W's balance and ask Nastia to deal with the C
I'll create case on mail
I'll ask the C to close the chargeback and deduct released funds from the W's balance
Specify max time frame for DL extension for technical assignments
3 days per page
3 days per part of the assignment
30 days
60 days
Depends on the initial DL
No limitations
What restrictions do writers on "Existing orders only" status have?
W cannot place bids on new Os
W cannot chat with Cs in the current Os
W cannot request the funds they earned
W cannot write a ticket to Support Department
W cannot cancel orders
W cannot rate their finished Os
A customer requests deletion of their Personal Data. Please choose the correct algorithm:
Inform the customer that they are the only manager of their account and they can delete their PD by themselves + send an email to Ruslana with info about the request
We cannot delete their account from our side. The customer has an option to do it by themselves. No case on mail is needed.
Inform a customer that their request will be addressed to a relevant person and they will be informed after their PD is deleted + create case on mail to Liliia Budanova with the info about the request.
Ask a person to forward an official request to dpo@frogprog.com
Ask a person to forward an official request to dpo@frogprog.com and address case on mail to Ruslana
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