Idea-l Detective. Volume 3
Idea-l Detective Quiz
Test your knowledge of the processes and details related to our outsourcing and order management systems with the Idea-l Detective Quiz. This engaging quiz is designed for team members to reinforce their understanding of key concepts while providing an opportunity for growth and learning.
- 12 insightful questions
- Multiple choice and checkbox formats
- Score as you go!
What does "(1 new)" mean here?
There is one new person in RTO
There is one new order in RTO
Somebody just placed an order on our website
There is one new person in our Team
What do you do if you receive an email like this?
Delete it before managers see it
Check if the payment request has been submitted and if not, submit it
Close everything and finish your shift
Send a payment request even if it has already been sent
Please select 2 correct statements about this table
It is called "Order processing table"
We fill in this table with all of the offers from partners including partner name, order contents, delivery dates, budget and cut off time
This table is only for COP management to fill in
The table should NEVER be touched
What appears when we hover over this pencil in Outsourced folder?
The most important comment in this order
The least important comment in this order
The first comment in this order
The last comment in this order
What will happen if we click this link?
The tracking page will be opened (e.g. UPS, Fedex etc)
We will see the courier carrying the package
The Outs table to fill in the tracking details will be opened
Tracking details will be deleted
What will happen if you click the link in this field?
The partner's account (including THEIR credentials) will open so you can take all of their money
The PayPal main page OR login page will open
Your personal PayPal will be opened so you can pay the partners
The Outs table will be opened
Do we need to update ML who checked the recipient's details for orders with jewelry?
0%
0
0%
0
0%
0
0%
0
Please select 2 correct statements about this field
It is for anything interesting the partner mentions in some email and the fact stands true in any future order and may affect outsourcing or complaint resolution (e.g. Partners never refund the shipping fee, don't guarantee the del date etc)
This field is not necessary
This field can only be filled in by COP management
This field should be filled in by any COP rep
Please select 2 correct statements about the Outsourcing table
0%
0
0%
0
0%
0
0%
0
What will happen if click this button?
The order will be moved to Outs
The order will appear yellow in RTO
The order will be moved to NA COP
The order will be sent to the partners
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