Customer Service Charter

What is the main purpose of a Customer Service Charter?
To outline the company's mission and values
To provide guidelines for employees to follow
To communicate the company's commitment to customer service
To advertise the company's products
Which of the following are common elements found in a Customer Service Charter?
Company's mission statement
Customer feedback process
Employee dress code
Product pricing information
What is the recommended response time for acknowledging customer complaints outlined in a typical Customer Service Charter?
Within 24 hours
Within 48 hours
Within 72 hours
Within 1 week
Which of the following is NOT a benefit of having a Customer Service Charter?
Increased customer satisfaction
Improved employee morale
Enhanced brand reputation
Decreased customer loyalty
Clear guidelines for handling customer complaints
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