ODR and LSR Investigation Quiz
ODR and LSR Investigation Quiz
Test your knowledge on the essential information required for ODR and LSR investigations. This quiz is designed for individuals involved in complaint resolution and order management.
- Understand the necessary annotations for various investigations.
- Assess your familiarity with processes in Seller Central.
- Prepare for real-world scenarios in order disputes.
Which information do you need to annotate for an ODR investigation? Select all apply
Type of complaint (A-Z, negfb or chargeback)
Order ID
Type of the Poor CS (no reply or replied in...)
Charged date
What do you need to annotate for a CR investigation? Select all apply
Defect root causes
Order ID
Order charged date
Asins within the order
Ship By date
Which information do you need to check to perform an LSR investigation? Select all apply
Expected Ship Date
Tracking number assign to the shipping, if available
Asins within the order
Ship Confirm Date
How can you find the tracking number of a shipping for an LSR investigation?
Within the report you can download in the AHD
In the section Manage Order in the Seller Central
In the order menu in Paragon filtering the asins and order date
In the report section in Paragon
In the Seller Central search bar pasting the order ID
Which information do you need to annotate for an LSR investigation? Select all apply
Order ID
Ship Confirm Date
Min EDD
Days late of confirmation and shipping
Expected Ship Date
What do you need to do when you receive the 1st invalid Pre-Poa ?
Select Proactive Appeal Resubmit, send the blurb poa_ahs_assistance and create a snoozed task for remaining 72 hours(Except for BlockMFN)
Select Proactive Appeal Resubmit, call to educate and send the blurb poa_ahs_assistance
Select Proactive Appeal Rejected and send the blurb poa_ahs_assistance
Select Proactive Appeal Resubmit, call to educate, send the blurb poa_ahs_assistance and create a snoozed task for remaining 72 hours(Except for BlockMFN)
Select Proactive Appeal Rejected, call to educate, send the blurb poa_ahs_assistance and create a snoozed task for remaining 72 hours(Except for BlockMFN)
What do you need to do when you receive the 2nd or 3rd invalid Pre-Poa ?
Select Proactive Appeal Resubmit, send the blurb poa_ahs_assistance and create a snoozed task for remaining 72 hours(Except for BlockMFN)
Select Proactive Appeal Rejected, call to educate, send the blurb poa_ahs_assistance
Select Proactive Appeal Resubmit, call to educate and send the blurb poa_ahs_assistance
Select Proactive Appeal Resubmit, call to educate, send the blurb poa_ahs_assistance and create a snoozed task for remaining 72 hours(Except for BlockMFN)
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