Service Catalogue Quiz
Service Catalogue Knowledge Quiz
Test your knowledge of our Service Catalogue with this engaging quiz! Discover the differences between support plans, understand SLA resolution times, and learn about standard exceptions to support.
- 11 informative questions
- Multiple choice and checkboxes
- Great for improving your understanding of support services
Please select the Support plans below that are NOT listed in our Service Catalogue
> There is possibly multiple correct answers <
Total Support
Total Support Essentials
Total Support: Security
Total Support Enterprise
Monitoring & Maintenance
Total Support: Server
Total Support Plus
Monitoring
Total Support: Remote
Communications
What's the key difference/s between Total Support Essentials and Total Support?
> There is possibly multiple correct answers <
Support for 5 LoB Apps
Support for ALL LoB Apps
Telephony Support
Security Support
What's the key difference/s between Total Support and Total Support Plus
> There is possibly multiple correct answers <
Support for 5 LoB Apps
Support for ALL LoB Apps
Telephony Support
Security Support
Which one of these IS included by default on a Total Support Essentials plan
Security Support
Microsoft 365 Support
Database Support
Please select as many Standard Exceptions to Support as you are able
> There is possibly multiple correct answers <
>4 hour IMACD
Design work
Cosmetic changes
Custom scripting
>4 hour Professional Services
File Restore
Standard Applications
Mobile Device Support
What is the SLA Resolution time for a P1 Incident?
1 hour
2 hours
4 hours
End of business day
What is the SLA Resolution time for a P2 Incident?
4 hours
6 hours
8 hours
End of business day
What is the SLA Resolution time for a P3 Incident?
6 hours
8 hours
16 hours
End of next business day
What is the SLA Resolution time for a P4 Incident?
3 days
4 days
5 days
7 days
Where can I find the Service Catalogue?
SharePoint
Company Drive
In an email from Ross
It's been deployed to my Desktop
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