Connect, Engage, and Inspire

Connect, Engage, and Inspire Quiz

Discover your skills in customer connection and engagement with our interactive quiz designed for service excellence.

Test your knowledge on:

6 Questions2 MinutesCreated by EngagingGuide402

What is the foundation of a service multiplyer?

Great communication with the customer, no customer should be left feeling ignored

Speeding through the sales process with every customer

A simple promo of the customer

Talking amongst ourselves

If you are unsure about the use a product what should you do?

A: Guess the intended use

B: Consult an expert

C: Look up the product online

D: B and C

What is the first step to connecting like a hero?

High five the customer

Introduce yourself

Acknowledge the customer and then walk away

None of the above

What are some of the signs/cues that you should reconnect with a customer?

A customer is checking sizes

Scanning for fitting rooms (pre/post covid)

Picking items off the rail

All of the above

What are some ways to reassure a customer of their purchase?

A: Say Nothing

B: Compliment their choice

C: Provide feedback from other customers

D: B and C

How can you ensure customers know about our subscriptions and loyalty programs?

Download the adidas app and familiarize yourself with our loyalty program

Ask a leader about any upcoming promotions

Check adidas.ca for new promotions and drops

All of the above