Connect, Engage, and Inspire
What is the foundation of a service multiplyer?
Great communication with the customer, no customer should be left feeling ignored
Speeding through the sales process with every customer
A simple promo of the customer
Talking amongst ourselves
If you are unsure about the use a product what should you do?
A: Guess the intended use
B: Consult an expert
C: Look up the product online
D: B and C
What is the first step to connecting like a hero?
High five the customer
Introduce yourself
Acknowledge the customer and then walk away
None of the above
What are some of the signs/cues that you should reconnect with a customer?
A customer is checking sizes
Scanning for fitting rooms (pre/post covid)
Picking items off the rail
All of the above
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