Step One: Make a connection

Create an illustration of a friendly customer service representative happily engaging with a caller over the phone, with visual elements representing connection and empathy.

Connecting with Customers Quiz

Enhance your customer interaction skills with our "Connecting with Customers" quiz! This engaging assessment will help you learn crucial techniques to establish rapport and build stronger relationships with your clients.

Test your knowledge on best practices, including:

Understanding the importance of personal connections
Effective communication strategies
Ways to show empathy and care

5 Questions1 MinutesCreated by EngagingConnection42

According to the 5 step: Why is it more important that the caller believe you like them rather than liking you?

People are vain

Builds trust

Everyone wants to be liked

A strong personal connection shows the customer you care. The customer doesn't care what you know until they know that you care! What are examples of ways you can show you care? Choose all that apply.

Repeat back what they say in your own words.

Be empathetic.

Do not interrupt when they are talking about their issues or objections.

Don't do anything special.

What are some tips for building a connection?

Look for opportunities to pay the customer a sincere compliment.

Act like a friend who is truly concerned about solving the customer's problem and meeting their need.

Move around. Motion creates emotion.

Visualize the customer on the other end of the phone.

Step One: Make a connection

Connecting with Customers Quiz

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