Tour Upgrade: Phase 1 launch
Tour Upgrade Quiz
Welcome to the Tour Upgrade Quiz! This quiz will help you understand the best approaches to engage with potential home buyers like Beth during various scenarios. By answering these questions, you will enhance your customer service skills and improve your communication strategies.
You'll learn about:
- Effective responses for immediate inquiries
- Strategies for following up at scheduled times
- How to handle situations with incomplete information
Beth is available now and is ready to buy. Review the screenshot and scenario. What is the best response?
Great! Calling in just a minute!
I can help you request a tour if you would like. What day would you be free to go see the home?
Great, give me a few minutes to line up someone to show you that home. Once I've done that, I'll text and email you the details.
Beth is not available now, but has given us a call time of 5:30 pm. We have her name. Review the screenshot and scenario. What is the best response?
Great, give me a few minutes to line up someone to show you that home. Once I've done that, I'll text and email you the details.
Great! I’ll give you a call at 5:30 pm. Just to confirm, you are thinking about buying?
I can help you request a tour if you would like. What day would you be free to go see the home?
Beth is not available now. We do not have her name or a call time. Review the screenshot and scenario. What is the best response?
No worries! Can I call you at 5:00 pm?
I can help you request a tour if you would like. What day would you be free to go see the home?
I just have a couple questions I can ask over text, unless there is a more convenient time for a call. Just noticed I don't have your name, can I ask what it is?
We have Beth’s name and she is available now. Review the screenshot and scenario. What is the best response?
Just to confirm, you’re thinking about buying?
I can help you request a tour if you would like. What day would you be free to go see the home?
Thank you for letting me know! I’ll call in just a minute.
The case has a previous Live transfer attempt (any attempt to connect Beth with Alan LTA or Manual).
I can help you request a tour if you would like. Just to confirm, you’re thinking about buying?
I just have a couple questions I can ask over text, unless there is a more convenient time for a call.
Let me get an agent on the line to help you. I’ll call in just a minute.
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