Disposition Quiz
Disposition Mastery Quiz
Test your knowledge on the correct dispositions and sentiments to use during calls. This quiz will help you understand the best practices for effectively communicating with prospects and understanding their needs.
- Learn how to classify your call outcomes.
- Enhance your communication strategies.
- Improve your efficiency in handling leads.
If you call someone, and you speak to a gatekeeper, what is the correct disposition you should use
Connected
Left Voicemail
No Answer
Gatekeeper
If you call someone, reach their voicemail, and leave a voicemail, what is the correct disposition
Wrong number
Left Voicemail
No Answer
Not in service
If you call someone and connect with your prospect, and they tell you they aren't responsible for that anymore, what is the correct Sentiment
Call back
No Interest
Contact-Not Correct Persona
Timeline: 6-12 months
In the question above, what is the correct disposition
Connected
Gatekeeper
No Answer
Not In Service
If you connect with someone and they say they are interested, but can't talk right now, what is the correct sentiment
Interested
Gatekeeper
Timeline: 6-12 months
Call Back
If you speak to someone beyond the gatekeeper, and they refer you to the new marketing director, what is the correct DISPOSITION AND SENTIMENT
Connected; Not Correct Persona
Gatekeeper; Call Back
Connected: Refer to Other Contact
No Answer; Refer to Other Contact
If you call someone and they agree to an opportunity, what is the correct SENTIMENT
Demo Scheduled
Interested
Call Back
Using A Competitor
Will You Start Using The Correct Disposition and Sentiment On Every Call
Yes
Yes, I love and respect my manager
Yes, because marketing is an incredibly important part of this organization and I know it's important they receive the right feedback
What are Dispositions and Sentiments?
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