Test your knowledge

An illustration of a diverse household with people communicating over the phone, showing different scenarios of interaction, such as a member answering, another member not home, and a spouse discussing matters.

Household Communication Quiz

Test your knowledge about handling various situations in household communication. From dealing with multiple members of a household to understanding the nuances of privacy and consent, this quiz covers important aspects that are crucial in any communication strategy.

12 Questions to assess your understanding
Real-life scenarios for better learning
Enhance your skills in household interactions

12 Questions3 MinutesCreated by EngagingVoice427

1. There are multiple members in a household (same phone number). You select left message for 1 member, what outcome do you select for the other members?

2. There are multiple members in a household (same phone number). You complete a survey for 1 member, but the spouse is not home to complete the survey. What outcome do you select for the spouse?

3. The member is incarcerated, and the phone number associated with their account is to the state prison or halfway house. What outcome do you select?

4. The call drops while you a speaking with a member. Do you attempt to call them back?

5. The member is decease. What outcome do you select?

6. The member’s spouse answers the phone and asks you to call back later when the member is home. What outcome do you select?

7. You're calling a member to complete the survey and they state they don't have Molina. What outcome would be selected?

8. The member says they do not have Molina insurance. Should you still attempt to complete the survey?

9. You ask to speak with Jane Doe, the member replies “this is she” but hangs up prior to you verifying 2nd and 3rd HIPPA requirements. What outcome do you select

10. You ask to speak with John Doe, the member hangs up immediately. What outcome do you select?

11. Someone other than the member answers the phone and says the member no longer lives there. What outcome do you select?

12. Youre calling out to a member to complete the survey and they state they aren't interested in completing the survey. What is the best outcome for this call?

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