KT Session 2

Create an engaging and informative graphic depicting campaign management, Salesforce processes, and digital marketing elements, featuring icons and visuals that represent campaigns and tech order management.

Campaign Management Quiz

Test your knowledge on the essential steps and processes involved in campaign management. This quiz will assess your understanding of campaign pushes, error handling, and Salesforce functionalities.

Topics covered include:

Campaign Push Procedures
Error Message Troubleshooting
File Conversion for Billing
Salesforce Job Monitoring

10 Questions2 MinutesCreated by ManagingTiger312

What are the correct steps for the campaign push?

Steps: 1. Navigate to the Tech Order Tab and click ok Campaign to Push 2.Select the Tech Order Object 3. On the Tech Order navigate to the Details window 4. Edit the Status field to APPROVED 5. Select the Campaign Push button to push the campaign 6. Confirm that the Push Status field changes to Success (in some cases the status changes to Request Submitted before changing to Success)

Steps: 1. Navigate to the Tech Order Tab and click ok Campaign to Push 2.Select the Tech Order Object 3. On the Tech Order navigate to the Details window 4. Confirm that the Push Status field changes to Success (in some cases the status changes to Request Submitted before changing to Success)

Steps: 1. Navigate to the Tech Order Tab and click ok Campaign to Push 2. Select the Tech Order Object 3. On the Tech Order navigate to the Details window 4. Edit the Status field to IN PROGRESS 5. Select the Campaign Push button to push the campaign 6. Confirm that the Push Status field changes to Success (in some cases the status changes to Request Submitted before changing to Success)

1. Navigate to the Tech Order Tab and click ok Campaign to Push 2. Select the Tech Order Object 3. On the Tech Order navigate to the Details window 4. Edit the Status field to APPROVED 5. Select the Campaign Push button to push the campaign

How do I invoke the Campaign refresh?

1. Navigate to the Tech Order Tab and select the Tech Order to refresh 2. Confirm that the Refresh Status field changes to Success (the status changes to Request Submitted before become in Success)

Steps: 1. Navigate to the Tech Order Tab and select the Tech Order to refresh 2. On the Tech Order navigate to the Details window 3. Select the Campaign Refresh button to push the campaign 4. Confirm that the Refresh Status field changes to Success (the status changes to Request Submitted before become in Success)

1. Navigate to the Tech Order Tab and select the Tech Order to refresh 2. On the Tech Order related list Select the Campaign Refresh button to push the campaign 3. Confirm that the Refresh Status field changes to Success (the status changes to Request Submitted before become in Success)

1. Navigate to the Tech Order Line Tab and select the Tech Order Line to refresh 2. On the Tech Order Line related list 3. Select the Campaign Refresh button to push the campaign 4. Confirm that the Refresh Status field changes to Success (the status changes to Request Submitted before become in Success)

Where can I see the error messages from a failed process flow?

1. Open the Tech Order for which the error occurred and click on the Details Section 2. Message is displayed

1. Open the Tech Order for which the error occurred and click on the Related window 2. Click on View All under the Request Message Objects and select the last Request Message 3. Click on Related window 4. Download the Attachment to download the Request Json 5. Select View All under the Reply Message Objects and select the last Reply Message

What are the steps to convert a .csv file in a .xml file for the Billing reporting?

Open the SA_CSV_Converter file Insert the CSV file in the IN folder Click on the SABillingConverter Icon Converted document will be created in the OUT folder

1. Open the SA_CSV_Converter file 2. Insert the CSV file

1. Open the SA_CSV_Converter file 2. Insert the CSV file in the OUT folder 3. Click on the SABillingConverter Icon 4. Converted document will be created in the IN folder

No conversion is neede, file is already in .xml format

How can the user retrieve the Salesforce instance?

Open the object: Ad Ops system (NOS) and in the details will be displayed the the field: Instance

Click on setup and in the menu on the left search: company information. It will be displayed the company information page with the field: Instance

Click on profile- settings and in the menu on the left search: company setting. It will be displayed the company setting page with the field: Instance

-click on setup and in the menu on the left search: account setting. It will be displayed the account setting page with the field: Instance

How can the user monitor the Saleforce Job on Salesforce?

-click on setup and in the menu on the left search: Apex Settings. The page lists all the job submitted to the queue for execution

-open the object: Ad Ops system (NOS) and in the related objects open the Apex Jobs Objects to display all the list of the jobs.

-click on profile- settings and in the menu on the left search: apex job setting. The page lists all the job submitted to the queue for execution

-click on setup and in the menu on the left search: apex jobs.the page lists all the job submitted to the queue for execution

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KT Session 2

Campaign Management Quiz

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