TCEC Subscription Test

A modern car dealership showcasing Renault vehicles with emphasis on subscription services and customer engagement.

TCEC Subscription Insights Quiz

Test your knowledge about the latest trends in car subscription services, particularly focusing on Renault's offerings. This quiz covers key customer concerns, ownership dynamics, and unique selling points of car subscriptions.

Multiple-choice questions
Learn about car ownership and subscription models
Evaluate your understanding of automotive finance

16 Questions4 MinutesCreated by DrivingInsight234

What are the key customer concerns today?

i.    Job security
ii.    Uncertainty about the future
iii.    Type of furniture to purchase
iv.    Which country to visit for holiday

I & ii only

I & iii only

Ii & iv only

All of the above

Simon takes a 9 year Hire Purchase loan from Public Bank to purchase a Renault Captur. Who is the ‘actual’ owner of the vehicle during the 9 year Hire Purchase term?

Simon

Simon’s father

Public Bank

Hong Leong Bank

In general, apart from servicing the Hire Purchase loan, what other costs will the car buyer incur throughout the tenure of car ownership?

i. Yearly Insurance
ii. Yearly Road Tax
iii. Regular Maintenance
iv. Wear & Tear Components
v. Accidents

I & ii only

I, ii & iii only

V only

All of the above

What are the Unique Selling Points of Car Subscription?

i. Customer is required to pay a downpayment amounting to 10% of the vehicle selling price
ii. No worry about vehicle resale value in the future
iii. No need to pay for maintenance throughout the subscription term
iv. Customer is tied to the same car for more than 5 years
v. Customer can change to a new Renault car every 1 or 2 years

I only

I, ii & iii only

Ii, iii & v only

All of the above

With the 1 Year Renault Captur Fixed plan, what is the total subscription charges that will be paid by the subscriber throughout the 1 year subscription term?

RM10,798

RM15,488

RM17,988

RM20,488

A customer opts to subscribe to a Fixed Renault Koleos 2WD plan for 2 years. He also wants to add on the option of additional 10,000km mileage per year. What is the subscription charges he has to pay on a monthly basis?

RM2,499

RM3,500

RM5,799

RM5,999

In a Renault Switch Prime plan, which Renault model will be used throughout the 12 month subscription term?

Captur

Captur Trophy

Koleos 2WD

Megane RS AT

A customer who selected the Renault Switch Base plan has access to any Renault family cars for 2 months during the 1 year subscription term. Please select the correct combination of Renault family access from the list below.

4 weeks of Koleos + 4 weeks of Megane RS AT

3 weeks of Koleos + 2 weeks of Megane RS AT + 3 weeks of Koleos

2 weeks of Koleos + 2 weeks of Megane RS AT + 4 weeks of Koleos

2 weeks of Megane RS AT + 2 weeks of Koleos + 2 weeks of Megane RS AT

Subscribers of Renault Subscription plans will be able to experience the future of car ownership via the wemo app. What are the key new functions that they will enjoy?
i. Auto headlamp
ii. Lock / Unlock via mobile device
iii. Walkaway lock function
iv. Car sharing
v. Tracking of petrol and parking payments

I, ii & iii only

Ii,iii & iv only

Ii, iv & v only

All of the above

The table below illustrates the differences between:
- purchasing a car at RM108,800 with 5 years Hire Purchase loan
- subscribing to a Fixed Renault Captur plan for 2 years

What are the benefits of subscribing to the 2 year Fixed Renault Captur plan in this comparison?
i. Customer does not need to pay for the yearly insurance and road tax
ii. Customer enjoys scheduled maintenance at no cost
iii. Customer has to pay RM10,880 as a downpayment
iv. Customer makes a profit of RM38,000 when he sells his vehicle at the end of the loan tenure
v. If the customer continues with new subscriptions of the same plan for 5 years, the customer has saved an estimated RM18,610 compared to Hire Purchase

I & ii only

Ii, iii & v only

I, ii & v only

Iv & v only

A customer subscribed to a 2 year Fixed Renault Captur plan for RM1,299/month. He requested to cancel the contract on the 15th month of the contract. Please select the correct answer.

Customer returns the vehicle to TCEC after 15 months

No cancellation allowed

The customer continues to pay RM650/month for the balance subscription term

TCEC changes his contract to a 1 year Fixed Renault Captur plan

The customer is in love with the subscribed Renault Captur. He decided to purchase the subscribed vehicle after the end of the contract. Please select the correct answer.

The car is not for sale

Another unit of Renault Captur will be offered to the customer for purchase

TCEC will offer the vehicle for sale to the customer at the prevailing market rate on an as is basis (insurance, road tax, and transfer fees borne by customer)

The vehicle will be scrapped

A Renault subscriber wants to install aftermarket accessories to the subscribed vehicle during the subscription term. What is the correct answer?

The customer can install any accessory from any supplier he chooses

The customer can install any accessory with the condition that he pays an additional RM2,500 security deposit

The customer can install any accessory with the condition that he removes the accessory before the end of the subscription term

The customer is not allowed to install any unauthorized Renault accessory

What happens when a Renault subscriber meets an accident?

i. The customer must make a police report within 24 hours of the incident
ii. The customer must report the incident to TCEC within 24 hours of the incident
iii. TCEC may or may not impose a fee to the customer for the damage depending on the police investigation and the insurer’s assessment
iv. The customer must send the vehicle to TCEC’s authorized workshop for repair
v. The customer sends the car for repair at any unauthorized workshop at his own cost
vi. The customer sends the car for repair at any unauthorized workshop and sends the bill to TCEC

I & ii only

I, ii, iii & iv only

I, ii & v only

I, ii & vi only

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