Brand Representative Quiz
Brand Representative Knowledge Quiz
Test your knowledge about being a brand representative with our engaging quiz! This quiz covers important topics to help you excel in your role and understand store procedures, customer service strategies, and company values.
Challenge yourself with a variety of questions:
- Female tops department numbers
- Customer service approaches
- Store procedures and policies
What is store procedures?
Brand representative sales floor coverage
Cashwrap coverage
Fitting Room Coverage
Instagram updates
Forms relocation
Shopping bag counts
If we add 1 fierce to a customer in the cashwrap what matrix we improve?
UPT/CVR
UPT/ATV
CVR/ATV
URL/ATV
Associate discount can be used for?
You and your close friend
You, your spouse, your kids and for gift
You and your relatives
Your best friend
How will you protect yourself and your team from COVID-19?
Don't shake hands, only do high five
Wear mask
Wear gloves
Socia distancing
What is SKU stands for?
Stock Keeping Unit
Store Keeping Unit
Stock Knits Unit
When you do customer service there are 3 things to be considered that you believe can increase their likelihood to buy;
Trend, Social, Behavior
Versatility, Trend, Value
Trend, Match, Limited
Another customer service approach we provide to give a seamless experience.
GIFT: Turn It Up!
GIFT: Fitting Room Turn It Up!
GIFT: Cashwrap Turn It Up!
As part of our culture and Values - Do you possibly think derogatory words are not strictly prohibited in speaking to our team members?
Yes, you can speak them
No, you can't speak them inside the store but you can outside
They are, even outside we must have respect to one another
Why do we need to read the price ticket?
It can help you when customer is looking for specific item.
It can help you when we set new items for an update or floorset.
It can help you to only know the color of an item.
It can help you to check the availability of an item in the store.
It can help you to organize the item in order, when doing back-stock.
As part of our culture and values - Do you believe that you alone only, have a place and voice?
No, because it's not only me. My best friend too.
Yes, because I have always something to say
Well, It should be everyone.
Please give 2 customer service statement.
Maintain positive tone and body language.
Approach customer in a confrontational manner.
Use the GIFT approach to your happy customer only when using customer service statement.
Interact with the customer in a way that is not threatening.
How do we prevent or reduce "shrink"?
Provide exceptional customer service
Disregard counting of items when customer is purchasing.
Provide a good customer service with 5 clients at a time.
Always stay in front of fitting room until customer is done trying on.
It is a percentage of customer who purchased.
Volume
Conversion
Unit Per Transaction
Average Transaction Value
What is the meaning of GIFT approach
Greeting-Identify-Follow up-Thanks
Greeting-Inappropriate-Follow through-Thanks
Great-Identify-Follow up-Thanks
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