QUIZ 9 - REFRESHER 4

Create an image of a modern jewelry showroom with an inviting atmosphere, displaying various jewelry pieces and smiling staff assisting customers, in a high-quality and vibrant style.

Habib Knowledge Refresher Quiz

Welcome to the Habib Knowledge Refresher Quiz! This quiz is designed for our staff to ensure they have a solid understanding of Habib's core values, key personnel, and important procedures. Test your knowledge and refresh your memory!

12 engaging questions
Covers staff roles and customer service practices
Improve your confidence in handling customer interactions

12 Questions3 MinutesCreated by HelpingGold985

Name:

Staff ID:

1. Who is the founder of Habib?

(Write it in full name)

2. Who is the Managing Director of Habib

(Write it in full name)

3. Who is the Managing Director of Pandora Malaysia & Brunei?

(Write it in full name)

4. Who is General Manager of Habib?

(Write it in full name)

5. If customer come and want to repair their bracelet, the staff need to fill up the ______________?

6. During this Maybank promotion, if the customers is using their Maybank credit card, the staff need to tick at ____________ on the marketing feedback area.

7. How many customers' signature do we need on the POS form if the customers want to do purchase back their old items and buy the new one from us?

8. J.E.W.E.L.S is our Habib core value. Please identify that 'W' is stand for what.

9. When a customer walk in to our showroom, what is the first step that we need to do?

Ask the customer's name

Ask if there's any appointment

Greet the customer

Ask customer to sit

10. Below are bad body language habits that we need to avoid EXCEPT:

Fidgeting

A defensive pose

Appear not interested

Eye contact

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