FSL Tricky Questions
FSL Tricky Questions Quiz
Test your knowledge on Field Service Lightning with our challenging quiz designed for professionals in the industry. With 12 tricky questions, you can assess your understanding of best practices and configurations to enhance service efficiency.
Features:
- 12 thought-provoking questions
- Multiple-choice and checkbox formats
- Focus on real-world scenarios and solutions
A Universal Containers’ (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete” and enter details in the Description field. Mark the parent Work Order as “Cannot Complete”.
Mark all Work Order Line Items as “Cannot complete,” including the incomplete Work Order Line Item; mark the parent Work Order as “In Progress.”
Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete” and enter details in the Description field. Mark the parent Work Order as “Closed”
Mark all completed Work Order Line Items as “Completed.” Mark the incomplete Work Order Line Item as “Cannot Complete,” and enter details in the Description filed. Mark the parent Work Order as “Cancelled.”
Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?
Update the Case Feed and tag the associated Service Representative.
Update the Work Order Line Item and its associated parent Asset.
Update the Service Appointment and its associated parent record.
Update the Work Order and its associated parent Account.
Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers
Create Multiple Work Orders Line Items per service.
Select the relevant Work Types for each Resource.
Assign the appropriate Skills to Resources.
Use Work Types with required Skills.
Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?
Work Order Record Types for Break-fix, Install, and Inspection.
Work Type Line Items for Install, Break-fix, and Inspections.
Work Types and Skill Requirements for Install, Break-fix, and Inspections.
Work Order custom fields to define Install, Break-fix, and Inspections.
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?
Service Objectives and Work Types
Service Objectives and Work Rules
Service Levels and Work Rules
Service Contracts and Service Levels.
Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers
Products Required for Service Resources
Products Required for Service Appointments
Products Required for Work Orders
Products Required for Work Order Line Items
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
Assign Contractor 2 as an excluded Resource.
Assign Contractor 1 and 2 different capacities for repair work.
Assign Contractor 1 as a Preferred Resource.
Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers
Add the Work Order Quick Action on the Case.
Use Work Types to achieve pre-defined templates.
Add the Work Order Quick Action on the Account.
Use Record Types to achieve pre-defined templates.
Universal Containers (UC) sells several different product lines, some of which are made of component parts. UC wants to sell service plans that apply at the component level. What level of tracking should a Consultant recommend?
Service Contract Level
Contract Line Item Level
Account Level
Product Model Level
A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement. What process should a Consultant recommend to handle this situation?
Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.
Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.
Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.
Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.
Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue. How can the Dispatcher ensure that the required staff is assigned to the project?
Assign the existing Service Appointment to a Crew.
Assign the existing Work Order to each staff member.
Assign the existing Work Order to a Crew.
Create a new Service Appointment and assign a Crew.
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