Wellness Center Work-Study
Enhance Your Office Skills Quiz
Test your knowledge and improve your office skills with our engaging quiz focused on effective communication and conflict resolution in the workplace. Perfect for anyone looking to enhance their professional interactions!
- Understand key methods for successful office communication
- Learn how to handle complaints and difficult conversations
- Explore tips for effective email etiquette
Which of the following are proven methods of improving your office skills
Smiling and being appreciative of others, especially the clients.
Actively listening to, even humoring people at times.
Looking to resolve conflicts and bringing people together.
Conveying what is expected in return as an appropriate response, and avoiding ambiguity.
All of the above
When replying to an e-mail, who do you place in the cc: line and who in the bcc: line?
A person you wish to openly inform goes in the cc: line, and the same person in the bcc: line.
A person you wish to openly inform goes in the bcc: line, and the same person in the cc: line.
A person you wish to openly inform goes in the cc: line, and the person you wish to read the e-mail, but without the knowledge of either the recipient or the person in the cc: line, goes in the bcc: line.
A person you wish to openly inform goes in the cc: line, and the person you wish to read the e-mail without the knowledge of the recipient, but with the knowledge of the person in the cc: line, goes in the bcc: line.
What is the best way to handle an angry colleague or client with a complaint?
Listen to their concerns, and calmly but firmly explain what you are able to do, offering other solutions and options, without getting angry in turn.
Show a little anger as a way of evening out the situation.
Shout back, and then, later in the day, find a place to sulk, or time to complain to your own boss.
Listen to their concerns, politely explain what you are able to do, and if they insist, shout back your own concerns and complaints.
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