ADVISOR QUIZ
Service Advisor Quiz
Test your knowledge on best practices and essential information for a service advisor role. This quiz consists of ten questions ranging from multiple-choice to checkboxes, covering key areas such as delivery checkouts, work order requirements, and customer communication.
By participating in this quiz, you'll not only reinforce your understanding but also ensure that you're well-prepared to handle the responsibilities of a service advisor.
- Assess your readiness as a service advisor.
- Understand critical operational procedures.
- Improve customer service skills.
What steps do you do for day of Delivery Check out
Review Service Policy
Review Warranty Coverages
Make Appointment for all customers
Make Appointment for Customers with parts on order
Discuss Maintenance
Check Smart Sheet by Name
Check Smart Sheet by Customer Number
Check Smart Sheet by Stock number
Switch Smart Sheet entries to your name
What Information must be on each work order?
Mileage
Customer Name
VIN
Contact Information
Full Description of why Coach is here
Who is covering the cost
What is a allowed to be a KYC appointment?
Water Leaks
No Power
Recalls
Slide Concerns
Radio Concerns
Heat Issues
AC issues
Damage Unit
Unit is in Warranty
Unit is out of Warranty
A work order should be created or a job line added every time work needs to be done.
True
False
How often are we required to update customers?
24 Hours
48 Hours
72 Hours
Once A week
What is required when writing a part install WO?
Notes from Previous WO
Part install indicated
Bridge speak printed
Line Deleted from Smart Sheet
WO Created Checked
Authorization Printed
Job Lines can be added up until the Monday before when the appointment is confirmed.
True
False
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