How to handle Uacceptable Behavior

How confident are you that you understand the processes for addressing unacceptable behavior described in PFR's Unacceptable Behavior Policy. (0: not at all - 10: very)

You have decided to make an informal complaint. Who do you deliver that complaint to?

People & Culture

Your line manager

Respondent's line manager

Your GM

Respondent's GM

Unacceptable Behavior Contact

As a line manger: You receive an informal complaint regarding a direct report. In the past there have been other informal complaints for similar behavior from this individual (respondent). What do you do?

Speak to the respondent about a pattern of behavior

Speak to the complainant about a pattern of behavior

Proceed with informal interventions

Notify your GM

Notify People & Culture

Begin a Formal Investigation

(T/F) Following an informal intervention (mediation) People & Culture are provided details of the outcome(s).

True

False

(T/F) Informal intervention(s) must have been tried before a formal investigation is reasonable.

True

False

(T/F) Formal complaints can only be made in writing.

True

False

(T/F) Unacceptable Behavior Contacts deliver formal complaints to People & Culture.

True

False

The complainant's wishes are important in determining the outcome(s)/remedy of an investigation.

True

False

All PFR employees have a responsibility to take action to stop unacceptable behavior.

True

False

Informal interventions address the unacceptable behavior(s) that prompted the mediation.

True

False

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