Handling Objections
Mastering Objection Handling
Enhance your sales skills with our engaging quiz on objection handling! This quiz will test your knowledge and understanding of effective strategies to manage client objections and turn them into opportunities.
- 10 insightful questions
- Multiple choice and true/false formats
- Learn valuable techniques for closing sales
Objection Handling
A. Starts with listening
B. Always focus on the client’s favorite radio station WIFM
C. Best handled if you follow the five easy steps
D. All of the above
The Pause and Shift Method Enables You to
A. Close
B. Isolate the objection
C. Give you time to formulate an answer while avoiding premature problem solving
D. Enables you to empathize and restate their objection
B & C only
The biggest mistake people make when answering objections
A. They don’t confirm their answer
B. They get nervous and mumble
C. They don’t address the objection
D. They offer a discount
You have a pre-planned or scripted response to common or anticipated objections
True
False
The value of isolating an objection is
A. You can determine if it is real or perceived
B. Helps you clear up misunderstandings
C. Shows your value as a partner
D. All of the above
Objections are really closing opportunities
True
False
Why is Listening so important
A. Demonstrates our intent to partner with our clients
B. Helps build rapport
C. Leads to building trust
D. Helps create influence
E. All of the Above
After you answer the objection you should
A. Close
B. Ask if there is anything else
C. Confirm you addressed the objection
D. Keep talking
E. All of the above
You should always
A. Follow the 5 steps in Handling Objections
B. Lower your price
C. Ask for the business
D. Reconfirm your value
E. A, C and D only
F. All of the Above
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