Idea-l Detective Part 1

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Idea-l Detective Part 1

Test your knowledge and skills with our engaging quiz, "Idea-l Detective Part 1." This quiz is designed to assess your understanding of essential processes and information in our organization.

Get ready to dive into the following areas:

Email communications
Payment processing
Task management
Complaint understanding
Order tracking solutions

10 Questions2 MinutesCreated by InvestigatingEagle542

What should you do when you see this notification? And what should we consider?

Nothing, move to rto.

Shorten GC yourself and move to RTO.

Contact the client and ask to shorten the GC. Make sure it has less than 180 characters.

Contact the client and ask to shorten the GC. Consider that GC has not more than 180 characters in 6 lines, each for 30 characters max.

When we receive payments by PayPal via Braintree what useful info we can see now in blue comment?

Billing address

Sender's email

PP account holder's name

How to do a quick search of the country on website/product in gm or in POI?

Just scroll down until you see the necessary product ID number/country/canned msg.

Start typing the name of the country/ product ID/ in the search field.

Copy paste the name of the country/ ID of the product/ canned msg to the search filled.

When the order is moved to the "Canceled" folder what happens with the tasks for this order?

Nothing, you need to delete the tasks manually.

The tasks are automatically deleted.

The tasks are deleted my CSM team so they see how the team works.

What happens if the task is reassigned more than three times?

A pop up window with the text: "Warning: Please check what other actions can be taken, task will be reassigned for 3 times already!" appears.

We can not reassign the task the fourth time, it is blocked.

A pop up window with text: "Do not bug the client/recipient any more" appears.

What does the indicator “C” on "CHECK" button page means?

Complimentary gift is added.

Custom gift.

Complaint order.

When we go to Send task page, what new feature we have?

We can cc another recipient of the task.

We have a possibility to choose the folder you want to send the order to simultaneously with sending the task.

We can select the time deadline.

What are the sources of complaint that make the following warning appear when we close it?

Vkontakte

Facebook

BBB

Trustpilot

Where can we get a tracking link for the order?

Under the receipt link in GM

In the emails sent from GM (invoice number is now a link)

On the website

In the outs table

Idea-l Detective Part 1

Idea-l Detective Part 1

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