WH Exam
WH Exam Quiz
Test your knowledge on critical systems and procedures with our comprehensive WH Exam Quiz! This quiz will challenge your understanding of essential policies, food safety, and operational guidelines.
Whether you're preparing for a certification or brushing up on your skills, this quiz covers key topics such as:
- Daily operations
- Food safety measures
- Handling customer interactions
- Staff management
Conducting line checks every three hours is part of this critical system
EOS
Food Safety Baton
Unit Sanitation
Pull Drop Mark
Which of the following is included in casualty loss
Spoiled food from no power
Security
Contest Dollars
WOTC
What does AFACC stand for
Account for all clean counters
Account for all credit cards
Account for all correct containers
Account for all completed calls
Where should chemicals be stored
Above food
Away from food prep areas
Next to food storage areas
With kitchenware
For their service animals to gain admittance into WH, a person with disabilities if required to provide
Id cards
Certification papers
Demonstration of training
Nothing
According to “Back of the House Rules” showing customers you understand the issue and explaining how you can resolve is an example of______________
Being respectful and professional
Using non-threatening body language
Politely directing customers to the customer hotline
Making it right
________is an example of an advanced homerun recruiting technique
The stolen kid
�Are you here for that job interview?”
Phi Slamma Jamma
Buddy System
Which is an example of physical contamination
Sneezing
Touching a dirty food contact surface
Plastic wrap in a bowl of grits
Cooking chili in a copper pan
Any potential candidate that is under 18 will need to have an Arbitration signed and notarized with theirs and their legal guardians signature
True
False
When should food handlers who wear gloves wash their hands
After putting on gloves
Before taking off gloves
After applying a hand antiseptic
Before putting on gloves
In order for managers to view or modify schedules, division managers must first certify redlines
True
False
A______________is an offensive or derogatory comment directed at a person because of the person's race or national origin
Radial id
Racial observation
Racial slur
Racial quip
What is Reality 1
Its all about the customers and associates
Winning results with honor and pride
Show up
See reality and take action
One of the founders coined the phrase “Were not in the food business, were in the _________business
Customer
People
Culture
Service
The critical system that provides daily coaching tips for your team as well as a place to record ticket book numbers is the_________
Food safety Baton
Days off Baton
C and T Binder
PRC
What should a Unit Manager do if a salesperson reports that they are not making enough in tips to earn minimum wage
Nothing
Have an associate report their tips on a tip log
Pay the tips from the cash drawer
Ask customers for more tips
If the food in the fridge begins to freeze
Verify that the drain tube is unclogged
Check the breaker
Adjust the photo cell
Check the thermostat
What might be the problem with the grill if the cutting board is burned
Clogged flue
Bad thermo couple
Fresh air system needs adjustment
Low gas pressure
Which of the following is the 6th step of the ten steps of service
Write guest check
Call order
Deliver hot food
Wait and listen for call backdoor
Be sure to remove__________when you begin serving grits
Most of the butter
Pieces of meat and grease that may have fallen using the 2 foot grill
The insert cover
All of the plastic wrap
If your breakers will not stay on/set you may need to
Turn off unnecessary equipment
Increase the temp setting on your grill
Replace the reach in refrigerator drain plug
Turn your exhaust fan switch to on position
What is an essential system used to ensure the fastest table turns resulting in more sales
Fab 4
10 Steps of service
5 Service Priorities
Magnificent 7
When is a unit quality staffed?
If 17 of 21 shifts are staffed
If 20 of 21 shifts are staffed
If 18 of 21 shifts are staffed
If 16 of 21 shifts are staffed
Which position lists the following skills?*Training, Coaching and motivating Hourly Associates*Recruiting for associate position and interviewing candidates*Evaluating job candidates and hourly associate performance
Unit managers
District manager
Division Manager
All the above
What is Method 1
Build strong systems and drive them
Build strong relationships
Teamwork makes the dram work
Tell me, show me, watch me, follow up
The banking bonus requires at least ______ of 28 days on time and pays a total of _______
24 / $85
24 / $75
28/ $75
28/ $85
For quality staffing, what is the grace period for each full shift for a SP or GO
.2 hours
.5 hours
1.0 hour
There is no grace period
Part time associates will only count towards people quota if they work at least ________ hours weekly
21
16
7
14
Whats the problem if the coffee is not hot
Missing spray head
Clogged water line
Defective warming element
Defective regulator
The Customer Experience is what builds your sales ..What could effect your experience
What the customer sees, hears and smells
Not having enough associates
Not completing an accurate PRC
Dirty Tables
What is the 1st thing we ask associates to do after a disaster
Check in with your manager so we know you and your family are safe
Get a hotel room
Make sure your clothes are clean for work
We stay out of their lives
Most customer complaints begin with________more than anything else
Under staffing
Perceived disrespect
Incorrectly cooked food
Being charged too much
________creates an atmosphere that our competitor cannot come close the replicating..Its the system that our business uses and will leverage more in the future to dominate the industry
Expediting
Pull Drop mark
AM program
Rockstars
What must food handlers do after touching their hair of body
Rinse their gloves
Change their apron
Use a hand antiseptic
Wash their hands
Toast is buttered with a butter knife and is cut diagonally with
Chefs knife
Butter knife
Steak knife
None of the above
According to the “Back of the House” Rules, you should call ___________ immediately if the police are called to the restaurant
AVP
RD
District Manager
Division Manager
What is the primary responsibility of the 2nd Expediter
Calling salespeople to pick up food
Washing dishes
Cooking meat
Taking payment at register
Once you have completed the 1st interview with a candidate and you are not interested, you should give them a regret letter
True
False
Blocked airflow in a refrigerator can lead to_____
Clogged drain tubes
Food not cooling properly
Excessive negative air pressure
High gas bills
What is a best practice when Homerun Recruiting
Require associates to give out 3 recruiting cards daily
Stop and recruit outside daily
Maintain a list of current associates you would like to upgrade
Be on the lookout everywhere you go to recruit potential associates and customers
The more you “swing the bat”, the more 'homers” youll hit refers to what?
First Mile
Homerun Recruiting
Recruiting
Hiring grill ops
When you send a candidate to the Division interview/Orientation, you are NOT making an offer or hiring them.
True
False
Where can you view the video “Interviewing the Waffle House Way?”
A. Online on SnackerTV
C. DVD
B. Ops Express
Both A and B
When food cost is on target or improving, what is the best way to let your team know?
Tell them with praise
Write it on the Action Center
Don't let them know, they might start stealing
Tell your customers
Which of the following must be done if you receive a counterfeit bill?
Obtain a Counterfeit Note Report from your bank
Book the amount of the bill as a cash overage on your cash audit
Call 911 immediately
Report the information to the Hotline
This Critical System ensures a smooth transition for the incoming management and for the outgoing Unit Manager going onto their days off
Unit Sanitation Inspection
Managers Walkthrough
Crisp Shift Change
Unit Manager's Days Off Baton
Any work related incident that is not reported to the Workers Comp Department within 24 hours will generate a penalty of $100 charged to___________________
The Unit Manger
The Unit and District Manager
The Unit P&L
None of the Above
What is “Method 1”?
Build strong systems and drive them
Build strong relationships
Teamwork makes the dream work
Tell me, Show me, Watch me, Follow up
Dirty or clogged hood vent filters can lead to__________
Smoke in the restaurant
Slower cooking times
Pilot light problems
Clogged P-Traps
Assuring safe food for your customers is part of the __________Critical System
Food Safety Baton
EOS Responsibilities
C&T Binder
Dish Inventory
How long does a newly checked in manager have a backup Grill Operator, even if their schedule does not call for more than one grill op?
90 Days
26 Weeks
12 Weeks
30 days
How can an employer show undue hardship on the business when accommodating an employee's religious practices?
Costs are more than ordinary
Other associates don't feel comfortable with the employees religion
Majority of associates are practitioners of a different religious belief
Doesn't impair workplace safety
Variance is defined as______
Percent difference between the Current year results and Last year results
Percent difference between the Current OP results and Last OP results
Percent difference between actual sales and sales projections
Percent difference between your actual Food Cost and your Food Cost Goal
Total Sales divided by the number of days in an Operating Period is
Net Sales
Blackbook Sales
Daily Average
Profit Quality
The P&L is a ___________
General Ledger that supports the analysis of a single Unit
One page summary of the income and expenses for a 28 day period
The 10 and 5 for running good numbers in your unit
A summary of best practices for hiring quality associates
What report provides information on last years sales and sales by shift
PPE
Form 4
Actual time in/out
Comparison
For the pay plan, the percentage of P&L profits are?
No longer included
5%, 10%, and 15%
10%, 12%, and 15%
8%, 10%, and 12%
Our restaurants sales volumes are dependent on ___________
Sales of high cost items like steaks
Placing ads in local newspapers and on radio
Inviting customers out through social media
Customer turnover
What is the 1st step in sales building?
Recruiting and hiring new associates
First Mile
Getting your house in order
Inviting customers to come eat at your restaurants
How much is the P&L charged if they do not call in a workers comp claim within 24 hours of being made aware?
$100
$200
$0
$1000
What is the temperature rage between 45 and 135 called?
Dead Zone
Safety Zone
Danger Zone
Resurgence Zone
Conducting line checks every three hours is part of what critical system
EOS
Food Safety Baton
Unit Sanitation
Pull/Drop/Mark
In order for associates to view their schedules, the Unit Manager must_________
Publish the schedules
Print off the schedule and post
Make a mywafflehouse.com account
None of the above
Heavy condensation buildup on your windows likely means that___________
Your ceilings are dirty
Your exhaust fan is out
Your filters are clogged
Your thermostat is set too low
An accounting entry set up to spread exped expenses across several Operating Periods is ______
Accrual
Operating Cost
Expense
Issue
Where can you order additional First Mile supplies like coupons?
Marketing Department
US Foods
Custom Graphics
HRS
What type of sexual harassment involves a manager asking an associate to comply with their sexual demands and upon refusal, taking adverse action?
Hostile Work Environment
Tangible Employment Action
Sexting
U.S.E.R.R.A.
What is “Reality 1”?
Its all about the Customers and Accociates
Winning results with honor and pride
Show Up
See Reality and Take Action
{"name":"WH Exam", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Test your knowledge on critical systems and procedures with our comprehensive WH Exam Quiz! This quiz will challenge your understanding of essential policies, food safety, and operational guidelines.Whether you're preparing for a certification or brushing up on your skills, this quiz covers key topics such as:Daily operationsFood safety measuresHandling customer interactionsStaff management","img":"https:/images/course8.png"}
More Quizzes
Internal Assessment-1
1585
Area leader mock B
50250
McDonalds Knowledge Check: #2
520
Quality Management 2.4
15828
DR A SUCAT EXAMINATION
1476
Together London Leads Service Matters
13611
Customer journey
14723
(Ch.3) Factors that affect foodborne illness - Test yourself
2512335
Food Safety Hazard Quiz
320
Audit Questions
12652
FOOD AND BEVERAGES SERVICES FIRST EXAM
15815
QESH
105112