Pop Quiz
Pop Quiz: Master Your Objection Handling
Test your skills in effective communication and objection handling with our engaging pop quiz! This quiz is designed to help you refine your responses and strategies when dealing with common customer concerns.
- 10 multiple choice questions
- Improve your objection handling techniques
- Learn to communicate effectively with customers
What is an effective question for the objection "existing coverage"?
This isn't intended to replace
This could work alongside existing coverage
Do you know if your existing coverage supports hospital stays?
Would you like to hear the cost?
How do you educate someone that is concerned about cost?
Tell them this is not a temporary promotion
Tell them to visit the website
Tell them how much it costs
Tell them we have a 30-day review period
What do we need to know in order to objection handle effectively?
What existing coverage they have in place
If they want to know the cost
If they have any questions
The reason why they aren't interested
How do we respond to our customers when they ask what the coverage is?
"Great question"
"I can absolutely answer that for you"
Go right into the recording disclosure
"This is an accident insurance"
How do you continue a conversation after you've provided an answer or additional features and benefits
Pause and wait for them to respond
Move to the next step in the procedure
Read your recording disclosure
Ask them a question
When should you use the 30-day review period?
Before you ask Step 7.
After the customer asks their first question
After Step 7.
After an objection related to cost or time
When should you ask for the business?
After you have completed all previous steps
As soon as you have told them cost
After handling the initial objection
Before cost
How do we effectively educate a customer that doesn't want to listen because they think they know why we are calling already
Let them know TD has multiple programs
You need to confirm you are speaking to the correct person before you can update the file correctly
Thank them for their time
Thank them for their patience
How to answer why the branch can't help prior to recording disclosure
Acknowledge their preference to meet with someone in person
Tell them the branch reps don't know anything
Advise the branch reps aren't equipped to educate them about this program
Ask them if they have the time today to discuss
What should we do if the customer asks for a callback outside of this month
Say no problem and let them leave
Disposition as CNA
Educate them how the dialer system works
Ask them if they have time within this month to speak
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