Tele Calling Quiz
Tele Calling Mastery Quiz
Test your knowledge and skills in telephonic communication with our comprehensive quiz designed specifically for healthcare telecalling professionals. This quiz will help you identify your strengths and areas for improvement in engaging with doctors and handling objections effectively.
- 10 questions covering various aspects of tele calling
- Insights into the adoption ladder in the medical field
- Real-life scenarios to assess your response strategies
Pre-call planning step done by you which had helped you in your day to day work?Select Multiple
Dr. Name, Number, Speciality, City, Last usage details
A note book and pen to note complaints, details of conversation
Silent place from where you can make a call without disruption
Understanding of the preferred day and time
Checklist on last reported complaint, issues if any and resolution
Exercise 1- Dr Gupta is a dermatologist, practising in south Delhi, seeing 50- 80 patients per day. Only uses WONDRx smart kit to prescribe to patient. Where does he fall in Adoption ladder?
Exercise 2-Dr. Ahuja, who is a good user of WONDRx, uses various features like audio, video, camera etc.What measures will you take to bring him up on the ladder to give Positive Referrals?
Objection handling statements that should be used while dealing with doctor? Select multiple options
I wish this was not the case sorry you had to go through all this
I acknowledge and make a note of your feedback
I understand how you feel right now
Sorry, I cannot help you right now
Things to avoid while dealing with a doctor. Select Multiple Answers
Making False or loose commitment
Asking for referrals
Calling the doctor in Peak OPD hours
Give one example of an online/telephonic installation/cold calling done by you, which had a positive outcome. Elaborate your experience
Exercise 3- CSO from lucknow city, Had a tele call to a Referral doctor, gave a good product demo, explained the features and closed the call with summary of the conversation between them. As recommended by doctor the CSO did follow up call after a month. The CSO was clueless and underconfident while speaking to the doctor. What could be the reason?
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